FAQs

How does the Polly Cloth work?

Our patented cloth is armed with millions of tiny Microfibers that attach themselves to microscopic dirt particles — the ones that your standard cleaning cloths will swipe right past. These tiny fibers are positively-charged, so the cloth picks up and clings onto any debris.

Read more about Microfibers from the California Department of Pesticide Regulation.

Do I need to use soap or an additional cleaner?

When used with soap or detergent, the Polly Microfiber Cloth is as effective at removing bacteria as a cotton cloth with disinfectant. Prolonged exposure to disinfectants is known to cause upper-respiratory diseases. That's why we are the go-to solution for hospitals.

For standard cleaning, we recommend using the cloth with your favorite non-abrasive soap or water. For heavily trafficked areas, we recommend using your favorite soap.

Where can I use the Polly Cloth?

The Polly Cloth is all-purpose and intended to be used anywhere! Use around your house for spills, general cleanup, removing stains, or hoover-ing up dust.

We also recommend using Polly Cloth on the go. Perfect for your car, work, and travel, Polly Cloth is the perfect solution to remove bacteria from any situation.

How do I care for my Polly Cloth?

The Polly Cloth was built to be washed and reused, saving you money and unnecessary paper waste. Machine wash hot and tumble-dry medium; bleach is ok.

Is there free shipping?

Yes, we offer free shipping and returns.

Is there eco-friendly packaging?

All packaging is either recyclable or compostable.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pollyclean.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@pollyclean.com.

Where can I learn more?

Our blog features up to date information on household cleaners and Microfiber research!

Have Questions? Let's chat!

Reach out to hello@pollyclean.com.